No matter what size of your venture, there are many compelling reasons that you need a text archiver for your business. It is crucial for your company’s security and reputation. However, it is also vital to preserving text messages. You can use this information to trace evidence and prove cases in court.
Besides, organizations are now looking for a way to archive data without increasing their IT capabilities.These implications have become more prominent as texting, chat applications, and smartphones have become a standard part of daily operations in most businessesacross different industries.
As you continue to read this article, more information might give you awareness about the reasons instant message archiving in your business.
Compliance
Many organizations must capture and archive mobile texts messages to comply with compliance requirements. Manyorganizations must comply with FINRA and SEC regulations and GDPR and MiFID II regulations – Freedom of Information Act and other Public Records Laws are also required for government entities. These regulations apply to all forms of digital communication today, including email, social media channels, and corporate chat platforms.
To avoid non-compliance penalties and fines, financial firms and broker-dealers must adhere to WhatsApp FINRA regulations. This regulation to record mobile messages via the app is not simple to follow, especially if there is no compatible WhatsApp recording solution.
Training and HR Intervention
Communication can be done via phone, email, social media, or text messages. Organizations must know the details of all conversations employees have with customers as well. The company should know everything. There should be a central point for all new and old messages that can be investigated and where authenticity can be verified. The organization will be prepared to face any necessary disciplinary measures if they have these detailed records. Even if there are no obvious red flags or issues, the documents can be invaluable in helping employees communicate better. Managers can look at archived content and see where messages are often unclear or poorly written, which can help their employees write better communications.
Marketing
Although text messages via mobile phones can be more effective than email at communicating marketing information to customers, this does not mean letters must be written poorly. There are always ways to improve. A mobile text archiving service that supports SMS/mobile texts can provide information about when the messages were sent, delivered, read, and answered. Marketing teams can examine captured messages to find the best deals, times, and times for their campaigns and refine them further.
Therefore, a mobile archiver can be a valuable tool for your business to help you keep the correct information and create a historical record.
If you are looking for a mobile business messaging company, TeleMessage offers messaging products that can assure you of having a trusted message archiver. Feel free to contact us at +972 (3) 9225252 for more information.